Thank you for shopping with NeCalvz. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return a product. Please read our return policy carefully before making a purchase.
Refund Eligibility:
Returns are only accepted for products that are unopened and in their original packaging.
To be eligible for a refund, the product must be unused, undamaged, and in the same condition as you received
Return Process:
If you wish to return an unopened product for a refund, please contact our customer service team at [email protected] within 10 days of receiving the product to initiate the return process.
Once your return request is approved, you will receive instructions on how to return the product.
You are responsible for paying and organizing the shipping of the product back to us.
Inspection and Approval:
Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria stated above.
If the product is deemed eligible for a refund, we will process the refund within 10 days of receiving the returned product.
Refunds will be issued to the original payment method used for the purchase.
Non-Refundable Items:
Certain items are not eligible for refunds, including:
Opened or used products.
Products that are damaged or not in their original condition.
Products returned without prior authorization.
Shipping Costs:
Shipping costs are non-refundable, except in cases where we have made an error in shipping the wrong item or a defective product.
Contact Us: [email protected]
If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at [email protected]
Please note that by making a purchase from NeCalvz, you agree to abide by the terms and conditions of this refund policy.
NeCalvz reserves the right to amend this refund policy at any time without prior notice. Any changes to the policy will be posted on our website.